Our Services

After an initial kick-off meeting to understand the client’s needs, we move into the implementation phase. We review all aspects of the Yardi system in detail with the client’s Yardi implementation team. Yardi is a complex software and this phase allows the project team to decide how much of the Yardi program to implement in Phase I and what to rollout down the road. Furthermore, we work with clients to provide best practices on policies and procedures using the new Yardi program or version upgrade.

Our experienced trainers can provide training on the core Yardi program and any ancillary modules. We can provide either on-site or web-based remote training. Unlike some other Yardi consultants, we do not charge travel time for on-site training. We prepare a training agenda and can provide a customized Yardi policies and procedures manual in MS Word or PDF format. If requested, we can also record web-based trainings so you can refer to them later and/or train new staff. We either provide a train-the-trainer style approach where we train someone on the project team or training department and they will then train the end-users or we can train all the end users.

The Jacobs Group utilizes several different methods to electronically convert property and financial data. For property, unit and resident types of data, we can use our SQL import scripts or utilize Yardi’s built-in ETL import capability. For trial balance, transactions and budget data, we can import data based on the Yardi format or train clients to import themselves. We can also assist clients with the import and proper setup of new properties they acquire after they are fully up and running.

A service The Jacobs Group has provided over the last few years is a full Yardi database review. We look at all aspects of Yardi setup including most areas of the system admin menu, the Chart of Accounts, security, charge codes and a detailed review of a of couple properties. This extensive Yardi review results in a detailed report (approximately 5 pages long) with recommended changes to the setup. It also identifies areas of the Yardi program clients are not utilizing (and may not be aware of) to make their business more efficient. Our database reviews have been very well received by Yardi clients. Once the report is sent to the client, we schedule a call to review the report in detail, answer any questions and help establish a plan to prioritize the changes needed.

The Jacobs Group provides full property management business process reviews. These reviews are provided by the Principal, Chris Jacobs, as he has over 22 years of experience working in the property management business (7 years), working directly for Yardi Systems (7 years), and providing Yardi consulting services (8 years). He interviews employees at each level of the client’s company structure, gets honest feedback of time consuming and poor business processes, then provides industry and Yardi best practices/recommendations. Chris has worked with hundreds of property management companies and has learned what works and what doesn’t.

The Jacobs Group provides fast, experienced Yardi support – and this sets us apart from others. If we can provide a quick answer in 5 minutes because we know the answer right away based on our many years of experience, we feel it’s better than other sources who need to ‘look-into-it’, ‘check-with-their-manager’, and get back to you days later. Our experience and pro-active support service results in cost savings for clients in addition to getting results much faster.